Customer Service Manager (m/f/d)
Your tasks
- As the first point of contact, you will provide our customers with individual support, process their requests with a high level of solution orientation and support them for years to come.
- In "Service Management", you accompany business customers through the entire process and work with them to select the right technical set-up using a best practice approach.
- This includes recognizing individual customer needs and helping to develop suitable solutions in terms of service design.
- You process complaints and claims and help technical colleagues to find an optimal solution - only through feedback can we understand our customers and make their wishes come true.
- You plan the rollout of our IT services with your customers. You coordinate the cooperation between nicos and your customers for the joint commissioning. You will ensure that everything runs smoothly.
Your profile
- You have a successfully completed degree or training in the IT or commercial sector.
- You combine customer-oriented and analytical thinking and acting with a systematic and structured way of working and a basic understanding of business administration.
- Business relationship management is your top priority.
- Professionalism, trustworthiness and empathy are your top priorities. You can also score points in difficult situations thanks to your communication skills.
- You prefer to work in a structured and independent manner, but you are also a team player.
- Very good written and spoken German and English skills round off your profile.
Our offer
We strongly encourage you to apply, even if you do not meet all the requirements or are returning after a long break. Become part of our committed, highly qualified international team, contribute your ideas and drive the company forward. We offer you exciting tasks and challenges as well as an inspiring working environment. If you want to grow with your tasks, you will find the best conditions with us as well as individual and needs-based training opportunities, company events + 30 vacation days. In addition to a performance-related salary and attractive benefits, we offer flexible working hours and the opportunity to work from home. Now at rob17 (Robert-Bosch-Straße 17) with a campus feeling right on the canal!
Would you like to work part-time? No problem! We'll be happy to talk about the perfect hours together!
We look forward to hearing from you!
Are you interested?
Then we would like to get to know you. Simply send your informative application documents with details of your salary expectations and earliest possible starting date to: bewerbung@nicos-ag.com.
We look forward to receiving your application
apply now
