24/7 Managed Service Operations
Concentrate on your day-to-day operations. We will manage your network. Worldwide.
Highly qualified network experts monitor your network and proactively react to any abnormalities—before network operations are even affected. Upon the first early warning signs, we immediately take care of troubleshooting and coordinate the rectification of errors worldwide. By doing so, we ensure the highest possible level of availability.
The nicos Service Operation Center is the heart of your network. From our site in Münster/Westphalia (Germany), we ensure the reliable operation of your data network. Round the clock. 365 days a year.
We ensure smooth business operations.
- Single point of contact (SPoC) with personal contact for all issues
- 24/7 monitoring & proactive operation of your entire network, including your own lines
- Incident management, service requests and changes in accordance with ITIL v3 (2011 version)
- Situational assessment by highly qualified network specialists
- Client portal with live view of your network in real time