Dear clients and business partners,

nicos AG is permanently looking at the development in connection with COVID-19, which presents us all with unexpected challenges. In this extraordinarily difficult situation, nicos AG is aware of its special responsibility as an operator of critical infrastructures towards its employees, clients and business partners.

It is and will remain our primary goal to maintain the same reliable service for all of you and your companies under the given circumstances. Our employees continue to work hard – even under these adverse circumstances – to ensure that protected collaboration and secure data exchange between all locations worldwide are nevertheless guaranteed.

nicos has implemented extensive preventive measures for the most stable business operation and the maximum possible protection of all employees:

  • Many of our employees work in the home office and are ready to return to the Münster location at any time, if urgently required.
  • Our 24/7 Service Operation Center (SOC) and all necessary technical systems are still fully operational. Even in the event of a closure of the Münster location, we have taken all measures currently possible to ensure that the SOC remains fully operational for as long as possible even under these circumstances.
  •  Our partners have also promised us extensive protective measures to ensure the continuous availability of your infrastructure.
  • Nearly all appointments and meetings – whether within the nicos AG team or in cooperation with our customers and business partners – are held virtually.

In spite of all preventive measures, it cannot be excluded that performance restrictions may occur if the risk situation expands, which we will of course try to avoid.

We are convinced that, together with our employees, clients and business partners, we will withstand and master this extraordinarily difficult situation. We are still available for all our clients and business partners via the same contact data. Therefore, please do not hesitate to contact us with your request.

Take care of yourself and above all stay healthy!

Yours Thomas Brosch & Axel Metzger
Members of the Management Board of nicos AG

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