reliability and transparency are the basis of our business

Quality standards and clear service levels

The quality standard of nicos’ Managed Services guarantees maximum security for company communications. The company’s services include fixed agreed availability rates for the IT systems at all company sites, flexible and fast implementation if requirements change as well as the tested security of all relevant data in the company. Our precise knowledge of the global IT market (providers, carriers, etc.) enables us to plan the best solution for our customers, both technically and commercially. The result in most cases is a considerable reduction in IT costs.

 Transparency

nicos customers have exclusive access to the reports from the service management system. They can control the status and service level compliance via a customer online portal.

Engagement

On average calls in the Service Operating Center are answered with only 5,3 second delays